Privacy policy
PRIVACY POLICY
Last updated: May 2, 2026
At QALBIAHAH, your privacy matters. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit our website, place an order, or get in touch with us.
By using our website or placing an order, you agree to this Privacy Policy.
- Who we are
QALBIAHAH is an independent online clothing brand based in the United Kingdom.
Website: qalbiahah.co.uk Contact email: qalbiahah@hotmail.com
- Information we collect
We may collect the following information when you use our website or place an order:
- Name
- Email address
- Billing address
- Shipping address
- Phone number, if provided
- Order details and history
- Payment information
- Messages you send us
- Device and browser information
- Website usage and browsing behaviour
- How we use your information
We use your information to:
- Process and fulfil your order
- Take payment securely
- Arrange delivery of your order
- Send you order confirmations and updates
- Provide customer support
- Handle returns, exchanges, and refunds
- Detect and prevent fraud
- Improve our website and shopping experience
- Improve our products and services
- Meet our legal obligations
- Payments
All payments are processed securely through trusted payment providers. We do not store your full card details on our systems. Your payment information is handled in accordance with industry security standards.
- Fulfilment and delivery
All QALBIAHAH products are made to order through our fulfilment partner, Printful.
To complete your order, we share relevant details with our fulfilment and delivery partners. This includes your name, delivery address, order details, and any contact information needed for delivery.
- Who we share your information with
We only share your information with trusted third party services that help us run our store. This may include:
- Payment providers
- Fulfilment partners
- Delivery and courier companies
- Website and ecommerce platforms
- Email and customer support tools
- Fraud prevention services
We only share what is strictly necessary to provide the service. We do not sell your personal information to anyone.
- Marketing emails
We only send marketing emails if you have chosen to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send you marketing emails without your consent.
- Cookies
Our website uses cookies to help provide you with a better experience. Cookies may be used to:
- Keep the website functioning properly
- Remember your preferences and cart
- Support the checkout process
- Analyse how visitors use our website
- Improve your overall shopping experience
You can manage or disable cookies through your browser settings at any time.
- Data security
We take the security of your personal information seriously. We use trusted platforms and secure systems to protect your data. While no online system can be fully guaranteed, we take reasonable and appropriate steps to reduce risk.
- Data retention
We keep your personal information only for as long as necessary to:
- Process and complete your order
- Provide ongoing customer support
- Handle any returns, refunds, or disputes
- Meet legal and financial record keeping requirements
- Resolve any issues that may arise
- Your rights
Under UK data protection law, you have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate information
- Request deletion of your personal information
- Object to certain ways we use your information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at: qalbiahah@hotmail.com
We aim to respond to all requests within 30 days.
- Children
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
- Third party links
Our website may include links to third party websites. We are not responsible for the privacy practices, security, or content of those websites. We recommend reading the privacy policy of any website you visit.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. The date at the top of this page shows when it was last updated.
- Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
QALBIAHAH Email: qalbiahah@hotmail.com Website: qalbiahah.co.uk